Internal employee agent (HR/IT helpdesk)
Problem
High volume of repetitive tickets on vacation, benefits, access, policies. Long response times, HR and IT teams with no room for strategic initiatives.
Solution
AI agent in chat (Teams/Slack/portal), with KB tied to policies and FAQs. HCM integration for queries (vacation balance) and simple actions (open ticket, password reset). Smart escalation for sensitive topics.
KPIs
- % of queries auto-resolved
- Average response time
- Hours/month freed in HR and IT
- Employee satisfaction (eNPS)
Praxis · Agente RH
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